What If Your Best Employee Was Every Employee?
often your highest service standards are delivered by few star performers and guest experience fluctuates. Why?
Imagine this
You open a website page.
It doesn’t load.
Instead of an image you see the description:
“Modern restaurant interior with blue chairs, tables set with glassware, lighting fixtures hanging from ceiling, and large windows showcasing a boat outside. A person is arranging tables.”
The
Clarity Crisis
A lot of leaders link inconsistent service to motivation or attitude issues. But often it’s a sign of missing clarity and structure.
The Clarity Gap
The Result
Guest satisfaction scores fluctuate every time operations get busy, top performers leave, management change
We help luxury hotels & restaurants keep their brand promise
by designing Digital learning that drives Service Excellence.
Adding clarity, efficiency and value to teams, business and guests.
Our Approach:
quality in, quality out
The Perfect Dish Needs The Perfect Recipe.
A great recipe doesn't say "season well." It says "add 2g of sea salt at 180 C." We approach hospitality learning the same way.
Which Training Prepares Your Team to Perform?
Generic E-learning
Content: abstract values, lack of examples
Result: Staff doesn’t know how to apply to their day-to-day.
Devout Hospitality Approach
intro video of the mini-course, part of Service Excellence Fast Track.
Focus: Specific script, measurable action, immediate practice.
Result: Easy to apply and practice right after watching.
Our Difference
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90% of applicable learning content
We don't write vague suggestions; we develop learning scripts that your staff can action on the floor right after watching.
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easy reinforcement
Ready-to-use training and coaching tools for leaders help drive the skill transfer. Role play scenarios, scenario-based discussions, practical activities that compliment core learning.
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eliminating revenue loss
Our goal is to help you prevent service mistakes based on assumptions that lead to everyday financial loss: missed upsells, lost loyalty or trust.
Key Services:
Custom E-learning
Design
We design e-learning modules reflecting your standards, procedures and your unique brand voice. We equip your leaders with tools to reinforce.
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Possible modules:
Guest Journey / Sequence of Service
Problem Handling & Service Recovery
Product Knowledge
New Joiners Orientation (Company & Brand Service Introductions)
Technical Skills (Opening/Closing procedures, system flow)
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Interactive, short video lessons that staff can complete quickly (1-5 minutes).
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All content belongs to your establishment. Invest once and get continuous results.
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Interactive learning combining latest AI technologies, instructional design and hoteliers’ expertise. More than 100 available languages, professional narration.
Service Excellence Fast Track. Coming Soon
Communication essentials in luxury service that turn interactions into loyalty and revenue opportunities. Your Personalized Learning Hub.
Exclusive Early Access Offer
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The Power of Words in luxury service
Guest Acknowledgement Series
Avoiding professional jargon to communicate with clarity
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Guest Feedback Analyser tool
Team Performance Check consultation (value $172)
Facilitator Guide for 20 minute training at the back office “The Art Of Apologizing”
SOP AI Prompt to build effective procedures in one click instead of hours.
Reinforcement activities on Learning Hub content
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For team’s learning:
Mastering Guest Interactions
Capturing guest feedback and avoiding “Is everything ok? question”
For Managers:
How to train on SOPs with impact (Train the Trainer fast track)
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By joining the early access demo waitlist, you lock your early access rate $97/team for the whole year, even when new content is added. No user limits.
Exclusive for the members of this waitlist.
From a Hotelier with hands-on experience, turned Trainer.
Marina la Grange, founder at Devout Hospitality
hotelier 16+ years with 4 pre-openings (including InterContinental Hotels & Resorts, Crowne Plaza) | operational background | Ex-Training & Quality Lead | Md Organizational Psychology | John Maxwell certified trainer
About Devout Hospitality
After 16 years in five-star hotels — from starting as a lobby hostess at Rocco Forte to leading Learning & Quality at IHG and working through 4 pre-openings — I saw the same pattern everywhere.
Training was treated as a burden, not a business tool.
I founded Devout Hospitality to help independent hotels and restaurants build training systems that work— systems that:
reduce onboarding time
improve guest satisfactions scores and online ratings
maximize revenue
free up leadership time
Trusted by & Experienced at
Case Study
Custom e-Learning
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A premium fashion café in Dubai had a beautifully crafted signature mocktail with 14 high-quality ingredients. However, despite its uniqueness, this beverage was rarely ordered.
Why?
The waitstaff struggled to remember all the ingredients and couldn’t describe the drink in an appealing way.
The problem
Instead of confidently recommending it, they avoided mentioning it altogether—leading to missed sales opportunities and underwhelming guest engagement.
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We designed short product knowledge e-learning series that changed staff approach and Guest Behaviour:
Increased Recommendations.
Guest Interest and Orders Grew.
Higher Check Averages and Stronger Upselling Confidence.
How we did it
We took the restaurant’s one-page manual outlining the 14 ingredients, a standard description and turned into 5 engaging learning videos: the ingredients breakdown, selling descriptions.
Client’s Brand & Service Style:
elegant yet casual
Boost Engagement with an exclusive benefit
While stock footage works for most e-learning content, we give an opportunity to avail a bespoke advantage at no extra cost — onsite videography for Custom e-learning service
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We work directly with your marketing/on-property teams on videography, providing precise scripts, detailed shot lists, and live online direction. (Or onsite for UAE based projects)
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Your team shoots on your schedule, resulting in authentic, high-impact training without the cost or overwhelm of a full external crew.
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Staff retention and execution increase because they are learning from their colleagues in their actual workspace, making the training immediately practical and memorable.
Eliminate Unpredictable Service With Clarity
Take pressure off your leaders. Give your teams the confidence to deliver your brand promise.
Every shift, every guest.
Let’s design training that makes excellence replicable.
Turn your Standards & Procedures into digital learning that drives KPIs