The Power Of Words
in luxury service
Welcome to the course!
Please go through two short videos and complete practical tasks (see the instruction under the last video-lesson)
Lesson 1: Why what we say matters
Duration: 1 minute
Lesson 2: The Secret Formula to Positive Communication
Duration: 3 minutes
Your Assignment
Task 1
Rewrite five most common negative phrases using the formula you just learned.
Task 2
Think of the situations from your daily reality when you need to inform guests about certain restrictions, limitations, rules or policies. Write down up to 5 most common situations and positive phrases you can use.
Task 3
Share your feedback on your learning experience and course content
Manager’s Dashboard
To track course and assignment completion, managers can access the dashboard here