Training Priority Builder Training Plan Builder Complete only what you know. The plan adapts to available inputs. Top Guest Negative Sentiments Guest Sentiment #1 -- Select if applicable -- slow service in a restaurant waiters don't know the menu staff not friendly staff is rude request not handled properly room cleanliness maintenance issues service delay (restaurant) service delays (hotel) food quality food variety at breakfast noise slow check-in staff not helpful disappointed in overall service low value for money intrusive service Guest Sentiment #2 -- Select if applicable -- slow service in a restaurant waiters don't know the menu staff not friendly staff is rude request not handled properly room cleanliness maintenance issues service delay (restaurant) service delays (hotel) food quality food variety at breakfast noise slow check-in staff not helpful disappointed in overall service low value for money intrusive service Guest Sentiment #3 -- Select if applicable -- slow service in a restaurant waiters don't know the menu staff not friendly staff is rude request not handled properly room cleanliness maintenance issues service delay (restaurant) service delays (hotel) food quality food variety at breakfast noise slow check-in staff not helpful disappointed in overall service low value for money intrusive service Service Observations / Audit Findings Observation #1 -- Select if applicable -- communication skills gap product knowledge gap - guests misinformed problem handling skills gap sop gap- arrival experience/welcome sop gap -sequence of service (F&B) sop gap - check-in process sop gap - billing issues sop gap - check -out sop gap - farewell sop gap - room cleanliness sop gap - food quality Observation #2 -- Select if applicable -- communication skills gap product knowledge gap - guests misinformed problem handling skills gap sop gap- arrival experience/welcome sop gap -sequence of service (F&B) sop gap - check-in process sop gap - billing issues sop gap - check -out sop gap - farewell sop gap - room cleanliness sop gap - food quality Observation #3 -- Select if applicable -- communication skills gap product knowledge gap - guests misinformed problem handling skills gap sop gap- arrival experience/welcome sop gap -sequence of service (F&B) sop gap - check-in process sop gap - billing issues sop gap - check -out sop gap - farewell sop gap - room cleanliness sop gap - food quality Generate Training Plan
