Empower Your Team to Deliver Excellence Every Day

Your branded e-learning for consistent performance.
No extra workload. No overwhelm.

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A formal restaurant with elegantly set tables and waitstaff in tuxedos serving guests.

Is your service consistent

or does it only stand out when your top performers are on duty? A lot of leaders link inconsistent service to motivation or attitude issues. But often it’s a sign of missing structure, unclear procedures, and uneven skill alignment.

A few questions to ask yourself

A hotel receptionist with a serious expression standing behind the front desk, speaking with a male guest holding a piece of paper, in a modern hotel lobby.

  • lack of product knowledge hits revenue while technical mistakes ruin all other efforts

  • confusion in procedures in key service touchpoints is one of the reasons for inconsistency

  • missing problem handling skills result in lost guests and burned-out staff

  • poor understanding of the brand and service style leads to an average guest experience with no authenticity

If you hesitated, you are not alone. Most training in hotels & restaurants is inconsistent, rushed, or delegated to someone unprepared.

That’s why service depends
on who’s working

That’s why your best staff
burn out.

That’s why guests say
“it’s not the same anymore.”

Two waitstaff setting up a table in an upscale restaurant with wooden paneling, warm lighting, and multiple wine glasses and silverware.

A Smarter Way To Train

Tailored e-learning designed around your brand, standards, and service style. Everything you need to streamline your core operational training — without adding to your leaders’ workload:

    • we design practical video-lessons based on your standards, procedures and brand

    • all learning content belongs to your business — invest once and train continuously

    • onboard new hires and make them guest-ready fast

    • ready to use materials during briefings or on-the-job

    • designed to reinforce learning for real results

    • practical and engaging for your team — easy for leaders.

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Why It Works

  • ✓

    One-time investment. All content belongs to your establishment. Invest once and get continuous results.

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    Flexible to your operational changes. We will amend the content if required up to 3 times for free.

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    In line with trends. Interactive learning combining latest AI technologies, instructional design and hoteliers’ expertise.

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    Busy leaders-friendly — minimum efforts, no extra workload. Enjoy Bonus LMS Subscription for easy tracking of learning progress and reporting

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    Motivating behaviour change. Interactive learning, practical tasks, real live examples and “how-to” guides

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    Easy for staff. Short videos for a bite-size learning, 24/7 access from any device fitting busy schedules and complex rosters

Man in a black suit standing in a luxurious hotel lobby
A woman with brown hair and a serious expression standing in a restaurant or cafe while staff work in the background.

We know your challenges.

Training often feels like a burden not because leaders don’t care, but because they are managing too much.

If this sounds familiar, custom learning was built for you:

  • Busy leadership team with no time to conduct consistent in-person training

  • Inconsistent onboarding where new hires learn “from whoever is on duty”

  • Repetitive mistakes on basic standards and procedures

  • Guest experience gaps caused by uneven product knowledge or unclear expectations

  • Training fatigue — the same reminders, same issues, again and again

Custom learning bridges these gaps with a structured, repeatable system that saves time and protects your standards.

How it works.

  • We start with a short call to understand your brand, service style, and key priorities.

  • Once we are aligned on the needs and learning content, we will prepare a personalized proposal with the right training solution to fit your goals. Once accepted, we sign the agreement, process payment, and lock in your project Start Date.

  • Based on your SOPs and other materials, we design your e-learning modules — blending service standards, scenarios, and visual storytelling.

  • You’ll review each script for chosen modules and request up to 3 rounds of edits to ensure every detail reflects your brand.

  • We’ll upload your modules to your complimentary LMS account so you can assign, track, and measure progress — effortlessly.

  • Up to 3 months from confirmed Start Date, depending on volume and complexity.

pricing

Choose the modules that fit your operations best.

A smiling woman stands in a restaurant doorway, wearing a sleeveless black dress with floral embroidery on the shoulders, holding the door open.

Guest Journey SOPs for hotel Front Office

This module is built around Your unique SOPs and walks your team through each phase of the guest experience in a hotel, ensuring a smooth, consistent service flow from welcome to farewell. It includes learning videos on the following topics:

  • Teach staff how to deliver memorable first impressions and ensure the first 7 seconds of the Guest Experience set the tone for a fantastic stay.

    This chapter covers your SOPs on:

    • Welcome at the door

    • Luggage assistance

  • Equip your team with best practices for efficient, friendly check-ins. Your team will be aligned on all steps of the process while also focusing on engagement and building rapport.

  • Ensure employees don’t skip on this important touchpoint and deliver clear information and engaging experience, allowing guests settle in with ease.

  • Show your team how to leave a lasting impression with smooth checkouts and warm farewells that make guests remember your establishment, wanting to return.

A group of people dining at a restaurant, with waiters serving food and drinks, inside a warmly lit, modern setting with large glass windows.

Sequence of Service for Restaurant Team

Designed to boost confidence and maximize upselling opportunities, this module empowers your team with in-depth knowledge of your offerings. Including:

  • Teach staff how to deliver memorable first impressions and ensure the first 7 seconds of the Guest Experience set the tone for a fantastic stay or dining.

  • Equip your team with best practices for efficient and welcoming seating arrangements in the restaurant. Your team will be aligned on all steps of the process while also focusing on engagement and building rapport.

  • Ensure your service team deliver clear information on what makes your restaurant experience unique and different.

  • From taking an order to billing, your staff will deliver on all procedures consistently while having the flexibility to engage and personalize guest interactions.

  • Show your team how to leave a lasting impression with warm farewells that make guests remember your establishment, wanting to return.

A fine dining plate with a piece of seared meat, garnished with microgreens and surrounded by colorful sauces, on a white tablecloth with wine glasses in the background.

Product knowledge for effective upselling

Designed to boost confidence and maximize upselling opportunities, this module empowers your front of house team with in-depth knowledge of your offerings. Including:

  • Level up team confidence on product details and description for accurate information. No more “ double checking” on menu items and ingredients (restaurants), or room types and key features (hotels)

    10 video lessons

  • Align knowledge about full range of additional services, pricing, facilities, leaving no rooms for errors and misinformation.

    *For restaurants: this section includes basic allergens information.

  • Minimize “I don’t know” responses. Empower your team with answers to 10 most popular questions that Guests ask, from “where is the nearest ATM” to “how to connect to WIFI”. You name it.

  • To know whom to offer what, your team will understand your key guest profiles and their typical needs. This will ensure a more effective approach to upselling.

A woman with brown hair tied in a bun working at a desktop computer in an office setting.

Technical skills for smooth operations

To make sure your team is confident, technically proficient and efficient, this module covers venue/property-specific operational skills required for smooth and hassle free guest experience :

  • Visualize your daily opening & closing checklists for Reception or Restaurant Teams and leave no room for errors and uncompleted tasks.

  • Up to 10 videos on processing payments, compiling reports or creating bookings. Step by step guides for mistake free service.

A woman and a man in business attire engaged in conversation in a hotel lobby, with the woman holding a tablet.

Problem handling

Empower your team to handle challenging situations with confidence. Through real-life scenarios and tailored empowerment guidelines, this module focuses on how to manage guest complaints and resolve issues. This helps your team turn any problem into a positive experience and preserve brand reputation.

  • 5 videos explaining proven problem resolution algorithms, equipping your team with a step-by-step process for complaint handling. Clear examples of what to say and how to say, turning complaint management into a stress-free experience for both staff and guests.

  • Tailored to your business, we refine a framework for empowering your staff to make decisions and resolve issues confidently. This set of learning videos explains the idea of empowerment and introduces employees to guideline. Team members will know exactly when to escalate a problem, when to take immediate action and what this action should be. This ensures responsiveness and prompt resolution.

  • The chapter covers five of the most typical complaints in your establishment —whether related to service delays, room issues, food quality, or guest expectations—and demonstrates practical, actionable solutions for each. These examples will give employees a clear understanding of how to handle each situation with confidence and empathy.

A woman in a dark blue business suit and a man in a white shirt with a tie, both holding digital tablets, stand and converse in a warmly lit restaurant with wooden furniture.

New Hires Orientation

This module creates a smooth, consistent onboarding process. It introduces new team members to your hotel or restaurant unique values, service style, and key procedures, so they feel connected to your brand from day one. Tailored to highlight your culture and standards, this training helps new hires to settle in quicker, enabling them to be a part of the team and support operations from the very start.

  • All organizational information to ease the process of onboarding for you and your new team member.

  • Brand Culture Videos to introduce company values, mission, and the team.

  • A more detailed look into your brand’s heritage and service behaviours to ensure all guest interactions are unique to your establishment.

  • Fire Safety & Security Protocols: videos covering emergency procedures, evacuation plans, and workplace security.

  • Downloadable structured training plan with job-specific overviews to familiarize new hires with their roles, tools, and responsibilities.

Packages & Pricing

Structured for Simplicity.
Designed for Results.

Each package combines your core operational training needs into a ready-to-build framework — tailored to your brand, standards, and service style.

Two men in suits chatting in a modern hotel lobby, one holding a tablet, smiling, with a background of comfortable seating and large windows.

Foundation Package

  • Perfect for properties that want to build consistency and structured onboarding for new hires.

  • Includes 2 learning modules:

    • Guest Journey(hotel) or Sequence of Service(restaurant) module

    • New Hire Onboarding module (brand orientation, company overview, service style)

    • follow-up activity set for team briefings

    • 1-year LMS subscription

    • Stock videography

    • Exclusive content license for one venue/property

    • Up to 3 complimentary content updates

  • $4,200

A smiling waitress takes an order from a woman and a man at a restaurant table with wine glasses and floral centerpiece.

Performance Package

  • For teams ready to strengthen day-to-day performance and guest experience. Ideal for hotels and restaurants seeking consistent service and confident, guest-focused teams.

  • Includes 3 learning modules:

    • Guest Journey(hotel) or Sequence of Service(restaurant) module

    • New Hire Onboarding module (brand orientation, company overview, service style)

    • One module of your choice (problem handling/product knowledge/technical skills)

    • follow-up activity set for each module

    • 1-year LMS subscription

    • Stock videography

    • Exclusive content license for one venue/property

    • Up to 4 complimentary content updates

  • $7,500

Group of eleven diverse business professionals in formal attire standing in a modern office lobby, smiling at the camera.

Excellence Package

  • A complete learning system for properties aiming to align standards, empower teams, and support leaders with ready-to-use training tools.

    Ideal for upscale and luxury venues looking for a long-term, structured learning ecosystem that supports consistency, brand voice, and performance culture.

  • Includes:

    All 5 core modules:

    • Guest Journey (hotel) or Sequence of Service (restaurant

    • Problem Handling (with custom complaint scenarios & empowerment guide)

    • Product Knowledge (menu items or room types + FAQs)

    • New Hire Onboarding (brand orientation, company overview, service style)

    • Technical Skills (up to 10 process videos)

    Stock videography

    Exclusive content license for one venue/property

    1-year LMS subscription for learning tracking and reporting

    Up to 6 complimentary content updates

  • $14,900

Flexible by Design

Each package can be further customized with additional content, corporate lisence, or onsite videography — ensuring your learning system perfectly reflects your operation’s DNA.

Let’s design a solution specific to your venue and team goals.

Empty rooftop restaurant patio with potted olive trees, set tables with napkins, glasses, and candles, overlooking a city skyline at dusk.
A waiter showing a menu to a man and woman at a restaurant table. The man wears a suit, and the woman has shoulder-length hair in a black dress. The table has glasses of water and wine.
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✺ Frequently asked questions ✺

  • Our training is fully customized to your brand, your property, and your needs. Each module is tailored to your exact standards, providing specific, applicable skills for your team. With a greater emphasis on practice - we help build a long term training system.

  • We understand that procedures and product information may change in time. We do offer 3 complimentary updates in a year per content unit. For anything more than that please contact us at info@devouthospitality.com for a tailored solution.

  • Onsite videography involves professional video shoot at your hotel or restaurant. This includes shooting generic scenes of the establishment, work processes, role plays on service scenarios with your team members, depending on scripts.

    Offered at additional cost as per project needs.

  • As we can work on limited projects at the same time, there are pre-set Start Dates that can be booked in advance for e-learning consulting

  • We are in partnership with a reputable AI video editor provider that allows us to:

    • create digital presenters (avatars) and enhance learning experience

    • translate content to various languages, as per your requirements

    • make efficient adjustments in scripts if you need to amend procedures or product information.

  • Many clients see improved performance within the first month, as team members start using the skills they’ve learned. Long-term, consistent training supports sustained performance and guest satisfaction

  • We do not limit the number of videos to an exact number but we follow the exact topics as mentioned in module description. As we require flexibility in content creation, the number of videos for one procedure is based on its complexity. For a more productive learning experience we do not design content longer than 5 minutes per video.