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Service Observation Checklist
Observe, assess, and strengthen service consistency across your team.
The Service Observation Checklist is a ready-to-use evaluation tool designed to help leaders review service delivery standards in real time — from greetings and guest interactions to attention to detail and recovery moments.
How To Use.
Open the checklist below during your live service observation or mystery walk.
Complete the form directly on your device — it’s fully mobile-friendly.
Submit your responses once done. A PDF copy of your completed checklist will be automatically sent to your provided email for easy tracking and follow-up discussions with your team.
Use it regularly to spot strengths, identify training needs, and keep service excellence visible on the floor.