TRAINING NEEDS ANALYSIS
FOR FRONT OFFICE & RESTAURANT TEAMS
Identify Team’s skill gaps and start transforming performance effectively
Is your team performing inconsistently?
Running a hotel or a restaurant is relentless, especially when it comes to Front of House Operations. You simply cannot oversee every interaction. And even if you could, you’d only see a small piece of what’s happening.
99.9% here’s what happening:
-
some team members shine while others struggle, skipping important steps in service, feeling lost and confused about standards and service style
-
lack of product knowledge, technical or problem handling skills cause minor issues ruin the most luxury experience.
-
when employees show lack of interest, they cannot deliver 5-star experience.
-
as a result of skill and knowledge gaps, you generate less revenue than you could.
Most probably you already tried this:
reflect on Guest Feedback
observe operations
address issues in briefings
But while these tools are helpful, they do not help find the skill and knowledge gaps of each member on your Team.
Sometimes employees fear to be honest when you ask them directly or simply act differently when they know they are being watched. So you’re left guessing. Good news, there is a more effective way!
A Training Needs Analysis Survey
Confidential, in-depth online questionnaire designed to evaluate your team’s skills, knowledge and service execution. You will know exactly what impacts your performance and how to fix it.
What You’ll Get:
-
✓
A detailed Report
we analyse your team’s responses and deliver detailed report highlighting key skills and knowledge gaps
-
✓
A clear Roadmap
for improving service quality by knowing where to focus and how to support your team
-
✓
Insights into Training Priorities
to maximize performance, train with impact and get actual results
-
✓
Action Plan Guide
explaining how to turn your report into visible service improvements
Guest journey & sequence of service
Problem handling
Technical skills
Product knowledge
Brand philosophy
Motivation
Uncover gaps across:
100% anonymous - your team’s responses are confidential allowing them to feel safe to share their challenges
Data-driven - insights from your team to help you make informed decisions
Led by an expert with 16 years in 5-star hospitality operations & training
Marina la Grange,
founder at Devout Hospitality & Consultant
How it works
-
Register and fill in a short brief form
-
Get Survey Link within 24 hours, share it with your team, complete in three days
-
Get an insightful report and plan your training
Discover the gaps now
for only $72
what’s included:
Total Bonus Value $500
Access to Exclusive Guide
How to Plan Team Training that Works — a comprehensive self-assessment activities to help you:
quickly understand guest feedback trends
observe underperformance and build a training plan
Combined with TNA, you get a 360 overview of your teams performance.
Micro-learning Toolkit
Five on-the-go activities you can implement right away!
learning video “First Impressions count” explaining the easy way to make guests feel acknowledged
learning video " The art of apology” improving the problem handling skills
Product knowledge activity
How to run an SOP refresher session
Member page unlimited access
Your company dedicated page with all the resources
re-train teams on learning videos
always have access to your report
get special offers on Devout Hospitality services
Opportunity to get invited to pilot new programs and offerings
Here’s the Report Summary of one Busy Restaurant Team
Actions taken by the management based on the report:
Existing training plan was revised and updated, prioritizing most challenging areas
Intense Product knowledge training with customised videos designed featuring the most low selling item
Arranged food tastings
Focused problem handling training
Any result below 100% shows that there is gap, affecting every service aspect, guest satisfaction, upselling results.
If your training approach is not structured, strategic, and ongoing, your operation is likely leaking performance every single day.
Undertrained Teams can lose revenue
✺ Frequently asked questions ✺
-
Your team members will need about 10 minutes to complete the Survey. They can do it right on their phones.
You simply share the link with them and ensure they complete it within 3 days.
-
We recommend maximum participation from your frontline team. This will ensure the accuracy of the data.
If less than 80% of your team completes, we will notify you and request to reinforce the completion.
-
Our Training Needs Analysis Survey designed to spot gaps in key areas of operations:
understanding of general SOPs for Front office (for hotels) or Sequence of Service (restaurants)
Product Knowledge
Technical skills
Problem Handling
Brand Philosophy
Motivation
-
We accept online card payments (VISA, MASTERCARD) or Apple Pay
If you need an invoice to pay via bank transfer, please send as an email to info@devouthospitality.com or message us on WhatsApp
and we will prepare the invoice.
For full Terms of this Service please visit this page
-
After we collect all responses from your Team it will take us 3 working days to analyse the data and compile your report.
-
Yes, this Survey is designed specifically for front of house teams working in Front Office department (hotels) or Restaurant Service Teams.