Uncover Why

Your Service Falls Short 

Get a Discovery Assessment
for Front Office or Restaurant Teams

Why Frontline Teams Perform Inconsistently?

Reason 1. They follow unclear standards that leave too much space for assumptions

Reason 2. They attend Training that doesn’t cover their actual skill gaps

Reason 3. They don’t get enough feedback and management guidance

Two women wearing aprons in a bakery or cafe, looking at a tablet together, smiling and discussing.

But most internal audits, observations and guest reviews only show symptoms — not causes.

The Discovery Assessment is a missing puzzle. It’s a tool that helps uncover hidden skills & knowledge gaps.

Hand-drawn black arrow pointing downward
A man and woman sitting at a small table in a brightly lit cafe, looking at a laptop screen together.

As a Result

  1. You stop wasting time and energy on training that doesn’t cover your team’s actual needs

  2. Instead of doing MORE training, creating another SOP or a NEW checklist, you will understand how to minimize assumptions and provide team with clarity

  3. You will know what performance gaps to prioritize and stop training everything at the same time, CHAOTICALLY.

  1. Where staff feel unprepared or unsure

  2. What standards or procedures are unclear

  3. Whether product and brand knowledge is up to par

  4. What’s holding them back from handling complaints confidently

  5. What’s affecting their motivation

What does the Discovery Assessment Survey Cover

it’s a targeted questionnaire that reveals

How It Works:

  • 100% anonymous - your team’s responses are confidential allowing them to feel safe to share their challenges

  • Data-driven - insights from your team to help you make informed decisions

  • Led by a hotelier with 16 years in 5-star hospitality operations & training

  • Special Bonus! Access to Performance Assessment tools: 3 videos on how to analyse guest reviews for skill gaps + observation checklist. Get it along with your report!

Marina la Grange,
founder at Devout Hospitality & Consultant

What Happens When You Register

  • The number 1 circled

    Fill in a short brief form

  • Number 2 circled on a white background

    Get Survey Link within 24 hours, share it with your team, complete in three days

  • Number 3 circled in black on a white background

    Get an insightful report and plan your training

Two baristas making coffee using an espresso machine in a cafe.
Three women in professional attire at a hotel reception desk, engaging in a business transaction.
Person in business suit holding a tablet displaying graphs and charts in a modern office setting.
Modern hotel room with a large bed, two bedside tables with lamps, a black sofa, a round coffee table, and a vase of white flowers. The room has wooden flooring and large windows with curtains.

How the Discovery Assessment helped one upscale restaurant Team

A small team of 10 in a luxury restaurant. Management was dedicating a lot of time to team training, and having regular one on one conversations with staff. But same service mistakes were still coming back.

We conducted the Survey and here’s the summary of results, reflecting team’s confidence on every aspect

Black hand-drawn arrow pointing downward on a white background.
Percentage ratings for various skills: 79% Product Knowledge, 74% Understanding of Standards & Procedures, 76% Technical skills, 84% Company philosophy, 68% Complaint Handling, 73% Motivation.

This Summary of results showed the management where to set the priorities and what exact actions to take to improve performance.

What they did

  1. Existing training plan was revised and updated, prioritizing most challenging areas

  2. Intense Product knowledge training with customised videos designed featuring the most low selling item

  3. Arranged food tastings

  4. Reinforced focused problem handling training

Get Your Personalized Training Recommendations

We analyse your real team challenges and performance gaps to recommend the exact training and e-learning your team needs.

Only 5 Spots available this month

I only offer 5 Discovery Assessments per month — because each includes a custom analysis and detailed proposal.

If your team’s performance depends on who’s working, don’t wait for things to “settle down”. Fix it now — before you repeat another cycle.

Book Your Discovery Assessment & Start Transforming Performance

online payment by card /Apple Pay/Google Pay

from $72.00

Identify skill & knowledge gaps that hold your team back. Streamline your training, boost consistency and guest satisfaction.

For Bank Transfer Payments, click here

A woman in a black suit holding a silver laptop and a smartphone, standing in a modern cafe with large windows and a view of an outdoor water fountain.
Businessman in suit holding a tablet displaying various charts and graphs in an office setting.

Undertrained Teams can lose revenue

If your training approach is not structured, strategic, and ongoing, your operation is likely leaking performance every single day.

✺ Frequently asked questions ✺

  • Your team members will need about 10 minutes to complete the Survey. They can do it right on their phones.

    You simply share the link with them and ensure they complete it within 3 days.

  • We recommend maximum participation from your frontline team. This will ensure the accuracy of the data.

    If less than 80% of your team completes, we will notify you and request to reinforce the completion.

  • Our Training Needs Analysis Survey designed to spot gaps in key areas of operations:

    • understanding of general SOPs for Front office (for hotels) or Sequence of Service (restaurants)

    • Product Knowledge

    • Technical skills

    • Problem Handling

    • Brand Philosophy

    • Motivation

  • After we collect all responses from your Team it will take us 3 working days to analyse the data and compile your report.

  • Yes, this Survey is designed specifically for front of house teams working in Front Office department (hotels) or Restaurant Service Teams.