Uncover Why

Your Service Falls Short 

Get a Discovery Assessment
for Front Office or Restaurant Teams for only $72

Get Your Personalized Training Recommendations

We analyse your real team challenges and performance gaps to recommend the exact training and e-learning your team needs.

How It Works:

Why Frontline Teams Perform Inconsistently?

Reason 1. They follow unclear standards that leave too much space for assumptions

Reason 2. They attend Training that doesn’t cover their actual skill gaps

Reason 3. They don’t get enough feedback and management guidance

After Discovery Assessment you won’t need more training, you will focus on the right training.

Hand-drawn black arrow pointing downward

  1. Guest journey & sequence of service

  2. Problem handling

  3. Technical skills

  4. Product knowledge

  5. Brand philosophy

  6. Motivation

Uncover gaps across:

Only 5 Spots available this month

I only offer 5 Discovery Assessments per month — because each includes a custom analysis and detailed proposal.

If your team’s performance depends on who’s working, don’t wait for things to “settle down”. Fix it now — before you repeat another cycle.

  • 100% anonymous - your team’s responses are confidential allowing them to feel safe to share their challenges

  • Data-driven - insights from your team to help you make informed decisions

  • Led by a hotelier with 16 years in 5-star hospitality operations & training

  • Special Bonus! Access to Performance Assessment tools: 3 videos on how to analyse guest reviews for skill gaps + observation checklist. Get it along with your report!

Marina la Grange,
founder at Devout Hospitality & Consultant

What Happens When You Register

  • The number 1 circled

    Fill in a short brief form

  • Number 2 circled on a white background

    Get Survey Link within 24 hours, share it with your team, complete in three days

  • Number 3 circled in black on a white background

    Get an insightful report and plan your training

Two baristas making coffee using an espresso machine in a cafe.
Three women in professional attire at a hotel reception desk, engaging in a business transaction.
Person in business suit holding a tablet displaying graphs and charts in a modern office setting.
Modern hotel room with a large bed, two bedside tables with lamps, a black sofa, a round coffee table, and a vase of white flowers. The room has wooden flooring and large windows with curtains.

The Report Results of one Restaurant Team were shocking to management

Percentage ratings for various skills: 79% Product Knowledge, 74% Understanding of Standards & Procedures, 76% Technical skills, 84% Company philosophy, 68% Complaint Handling, 73% Motivation.

Here’s what they did after the analysis:

  • Existing training plan was revised and updated, prioritizing most challenging areas

  • Intense Product knowledge training with customised videos designed featuring the most low selling item

  • Arranged food tastings

  • Focused problem handling training

Book Your Discovery Assessment & Start Transforming Performance

$72.00

Identify skill & knowledge gaps that hold your team back. Streamline your training, boost consistency and guest satisfaction.

Undertrained Teams can lose revenue

If your training approach is not structured, strategic, and ongoing, your operation is likely leaking performance every single day.

✺ Frequently asked questions ✺

  • Your team members will need about 10 minutes to complete the Survey. They can do it right on their phones.

    You simply share the link with them and ensure they complete it within 3 days.

  • We recommend maximum participation from your frontline team. This will ensure the accuracy of the data.

    If less than 80% of your team completes, we will notify you and request to reinforce the completion.

  • Our Training Needs Analysis Survey designed to spot gaps in key areas of operations:

    • understanding of general SOPs for Front office (for hotels) or Sequence of Service (restaurants)

    • Product Knowledge

    • Technical skills

    • Problem Handling

    • Brand Philosophy

    • Motivation

  • After we collect all responses from your Team it will take us 3 working days to analyse the data and compile your report.

  • Yes, this Survey is designed specifically for front of house teams working in Front Office department (hotels) or Restaurant Service Teams.