Manager’s Toolkit

Choose what’s on priority today

01
Team Training

02
Operations

03
Admin

Who We Are

  • We believe in keeping things simple, smart, and human. Every project starts with listening and ends with something we're proud to share.

  • Integrity, creativity, and empathy shape the way we work. These aren't just words—they’re the foundation of everything we build.

  • What began as a passion project has evolved into something more. We’re proud of where we’ve been and even more excited for what’s ahead. What sets us apart isn’t just our process—it’s the intention behind it. We take time to understand, explore, and create with purpose at every turn.

Training Tools

Role Plays Scenarios
for Front Office & Restaurant

The Art Of Apologizing
Digital Facilitator Guide

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download

Reinforce Team’s E-Learning
Ready-to-use activities

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Operational Tools

Guest Feedback Analyser

SOP building AI prompt

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download

Team Performance Check

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Operations & Leadership support

  • Service Self-Assessment Quiz

    A quick, interactive quiz that highlights performance gaps and gives you a snapshot of where your team really stands.

    start quiz

  • Turn Guest Feedback into Training Insights

    Leadership tips series: a short video-explainer on how to analyse guest comments and link service issues to a training gap.

    watch now

  • Why SOP don't show up on the floor

    A concise guide revealing the 5 most common mistakes with SOPs and practical solutions to make them work.

    access

  • Guest Feedback tracker

    A quick, digital tool for your team to instantly track guest feedback. A simple dashboard will allow to see recurring issues, top 3 issues and ability to see the training gaps. Available this December.

    coming soon

Checklists & templates

  • Service observation checklist

    A structured checklist to evaluate daily service delivery, identify blind spots, and collect evidence for focused training.

    access

  • Online SOP builder

    Create clear, actionable SOPs that actually work on the floor. Build and share with ease. Available this November

    coming soon

  • Training Plan builder

    Stop guessing where to start. Structure key gaps and priorities into a focused plan that sets the stage for consistent, targeted training.

    access